Recent Why SERVPRO Posts

Water coming through my ceiling in Tigard Part 7

11/2/2018 (Permalink)

After demo is complete our crews let the customer know that they will be back again tomorrow to monitor how the drying is going and make any necessary changes needed. 

The following day our customer notified our crews that the insurance adjuster will be onsite and would like to do a walk through with our crew. 

Latter while onsite, our crews walk through the job site with the adjuster, showing her photos from the first night and the cause of loss. Walking the adjuster through the job and showing the progress being made over the course of the jobs demonstrated by the drying readings in the DryBook on our crew's iPad. At the end of the walk through the adjuster does not have any questions. Our dry out is complete and our production manager gets a certificate of satisfaction completed by the customer about their experience. 

Water coming through my ceiling in Tigard Part 6

11/1/2018 (Permalink)

Quickly our crews have the contents from under the sink carefully packed and moves into the master bathroom. They set down floor protection in the leading to the bathroom and a zipper plastic door to limit dust from the demo. They begin to remove the vinyl and bag it as they go, there is some minimal damage to the sub floor right by the sink but the rest of the sub floor looks to be in good condition. 

After the vinyl has all been removed our technicians begin to set up an air mover, like a large fan and a dehumuidifer. This will help to remove moisture from the sub floor so that it can be dried in place and the air mover will help to circulate the dry, warm air to speed up the drying process. 

Water coming through my ceiling in Tigard Part 5

10/31/2018 (Permalink)

While our office manager is updating everyone involved, our crews are deciding on their next step. Which equipment they need to bring and what demo will be getting done and what tools will be needed. 

Our crews call the customer and notify them about the asbestos results and set an appointment to come out at 9 to continue the work they started the night before and to check on the drying of the materials. 

Our crews pack up and head over to meet the customer. Our production manager goes over with the customer what demo will be needed and talks about the time frame for the work. Our production technician begins to pack up the contents under the bathroom sink as the flooring will need to come out. 

Water coming through my ceiling in Tigard Part 4

10/30/2018 (Permalink)

The next morning our office manager has gotten the results from the lab back; no asbestos. This is great news for our customer, our office manager notifies our crew so they can set the next appointment and keep going with work needed. As our crews are creating their dry out plan, our office manager is emailing the results from the asbestos test to the customer, the adjuster and the customer’s insurance agent. 

Along with receiving the results from the testing our office manager also includes a job update from our crews. Establishing a timeline and expectations all parties involved in the loss can expect; like daily job updates, daily appointments to monitor the equipment and check the status of the dry out and to communicate about the ongoing status of the claim. 

Water coming through my ceiling in Tigard Part 3

10/29/2018 (Permalink)

When the crew went upstairs to look for the cause of the leak they did not see anything out of the norm. They could not hear water rushing in the pipes but they did notice some discoloration around the sink and that they flooring in the bathroom was starting to warp from the moisture. 

Just as they did downstairs, our production technician began to document his findings; taking photos, measurements, material readings and noting any preexisting damage in the affected areas. 

Our crew began to set a dehumidifer to remove the water from the materials and the air. They built containment to limit the air space to speed up the dry out. Due to the popcorn ceiling our crews take a sample of the material and will drop it off at the lab on the way back to the warehouse. 

Water coming through my ceiling in Tigard Part 2

10/28/2018 (Permalink)

After receiving a call from Kathy about a new Water Damage, our on call crew quickly got their truck loaded with dehumidifiers and air-movers to help our customer with their sudden in home water feature. 

Our crews arrived on site, introduced themselves to the customers and began their inspection. While our production manager went over paperwork and questions with the customer our production technician began to document what was going on. He started to take photos, measurements for his sketch, and material readings of what is wet and has been affected in the room. 

Documenting things like that the carpet is not wet, but the ceiling and wall is. That the ceiling is a popcorn texture and will need to be tested for asbestos since the home was built in the 70's. 

Water coming through my ceiling in Tigard Part 1

10/27/2018 (Permalink)

Recently on a Tuesday night we had a call from a customer.

They had water coming through their ceiling into their living room. They could not see any issue upstairs like water on the floor or a backed up toilet. They did not know what to do or how to fix the problem. They called their insurance agent and they where told 

" Call SERVPRO Tigard " and they did. They called and spoke with Kathy Linderman, our owner; not an answering service or needing to leave a voicemail like they thought they would have to do.

After speaking with Kathy and getting a few details Kathy was able to tell the customer that our crew would be on site in an hour. Help was on the way.  

Motivational Monday, Kid President

10/15/2018 (Permalink)

Why SERVPRO Motivational Monday, Kid President Quote from Kid president

“Be somebody who makes everybody feel like a somebody.” Kid President #MotivationalMonday #SERVPROTigard #SERVPRO

Motivational Monday, MLK

10/8/2018 (Permalink)

Why SERVPRO Motivational Monday, MLK Martin Luther King Jr. Quote SERVPRO of Tigard/Tualatin 503-684-5829

“Darkness cannot drive out darkness; only light can do that. Hate cannot drive out hate; only love can do that.” Dr. Martin Luther King Jr. #MotivationalMonday #SERVPRO #SERVPROTigard

Monday Motivation, Emily Dickinson

9/17/2018 (Permalink)

Why SERVPRO Monday Motivation, Emily Dickinson SERVPRO® of Tigard/Tualatin 503-684-5829

“Hope is a thing with feathers that perches in the soul, and sings the tune without the words, and never stops at all.” Emily Dickinson #MondayMotivation #SERVPROTigard #SERVPRO

Monday Motivation from J.K. Rowling

9/10/2018 (Permalink)

Why SERVPRO Monday Motivation from J.K. Rowling SERVPRO® of Tigard/Tualatin 503-684-5829

“Destiny is a name often given in retrospect to choices that had dramatic consequences.” J.K. Rowling #mondayMotivation #SERVPROTigard #SERVPRO

Water quality in Tigard

8/22/2018 (Permalink)

August means a lot of things, the end of summer, the start to a new school year, the start to autumn. But it is also a great reminder to check the quality of your water. We all know that the quality of our drinking water greatly impacts our health and quality of life. The devastating scenes and statistics from Flint Michigan illuminate how a few short sided and poor decisions can impact a community without their consent or knowledge. August is Water Quality Month and the EPA has great information about when water should be tested, what you should know about the source of your water whether it be from a well or the city. As well as what tests to run depending on your homes proximity to agriculture, factors or a junkyard. If your water has taken on a sudden discoloration or cloudiness, or a salty taste. Follow the link below to see if you, your family and household meet criteria to necessitate water quality testing. #SERVPROTigard #SERVPRO

EPA