Recent Why SERVPRO Posts

SERVPRO of Tigard/Tualatin Technicians are Trauma and Bio-Hazard Clean Up Experts

11/1/2019 (Permalink)

SERVPRO of Tigard/Tualatin, Lake Oswego/West Linn and Beaverton have years of experience cleaning and sanitizing after traumatic events.

When a significant traumatic event takes place in your home or business, the area needs to be thoroughly disinfected and cleaned in the shortest time possible. 

Proper trauma cleanup removes all pathogens from the area, cleans the air and neutralizes the risk of spreading it further. Many times, furniture and other surfaces may be stained with fluids and will need replacement. A professional trauma cleaning specialist will be able to ascertain what surfaces can be restored and what surfaces will need replacing, depending on the severity of the event.

Often times, traumatic events that require calling on the services of a professional are devastating to the residents of the home. If it involved the death of a pet or a loved one, returning to the site of the event will be a very negative emotional experience. A thorough professional cleaning of the area will begin the road to recovery for all affected parties. 

Our technicians follow OSHA and EPA protocols to help transform an unsafe environment back into a clean, safe home or business. Our first focus is always safety. We will always treat your property and those in grieving with the greatest empathy and respect in the face of trying circumstances. Our team of IICRC certified professionals are prepared to help you and your family on the road to recovery. We are always here to help, 24/7. 503-684-5829

SERVPRO of Tigard/Tualatin is Locally Owned and Operated

11/1/2019 (Permalink)

Servpro staff stand together in front of the warehouse Our SERVPRO family in front of our previous Tigard office.

Here at our SERVPRO, we’re proud to say we’re a family business. SERVPRO of Tigard/Tualatin, Lake Oswego/West Linn and Beaverton is a franchise business that is locally owned and operated. As part of the South Metro Area community, we’d like to tell you a bit about what makes our company great.

SERVPRO of Tigard/Tualatin, Lake Oswego/West Linn and Beaverton is passionate about being involved in our community. We are active members in many Chambers of Commerce around the area, including but not limited to the Tigard Chamber of Commerce, Tualatin Chamber of Commerce, the Beaverton Chamber of Commerce, and the Lake Oswego Chamber of Commerce.

Through our Chamber connections and our relationships with the cities and communities that we serve, you can find our SERVPRO representatives at many of the seasonal events, whether as sponsors or participants. If you even see a SERVPRO representative out in your community, please say hello! 

We’re passionate about giving back and always find ways to donate our time or resources if we can to help the communities we serve. In years past, we’ve been active in collecting holiday gifts for Doernbecher’s Children’s Hospital. In 2019, we participated in an emergency relief supply drive organized by California non-profit “Disaster Response Team, No Town Left Behind.” 

Here at SERVPRO of Tigard/Tualatin, Lake Oswego/West Linn and Beaverton, we advocate for preparedness. If you would like to learn more about how you can prepare your home or business for disaster - whether that be a burst pipe, or severe weather - please read our blogs or reach out to us via our contact page. If you have an immediate need for restoration work, call us now at 503-684-5829.

SERVPRO of Tigard/Tualatin Priority Responders are "Here To Help" 24/7

11/1/2019 (Permalink)

Did you know that SERVPRO of Tigard/Tualatin, Lake Oswego/West Linn, and Beaverton employs a full time Emergency Priority Response department? That means we have a department solely dedicated to being the first on the scene, working with the Fire Department and other emergency response personnel during a time of crisis.

Our team tunes into the scanner reports 24/7 and is alerted when an emergency requires their attention. We have been on the scene at 3AM when a fire has broken out, ready to help and serve as needed.

SERVPRO is a company of integrity and transparency. As leading experts of fire and water damage restoration, our team is equipped to assist through every step of the recovery process. The two main concerns of our first responders, is the safety and well-being of every individual affected by fire and water disaster. Our responders often are equipped with water, snacks, and other necessary supplies to help support the home or business owner experiencing the loss to their property. Additionally, we are dedicated to making sure you recover as much of your assets as possible.

If your home or business has befallen a fire or water emergency, call us today. We might be closer than you think! 503-684-5829

South Metro Insurance Agents Prefer to Work with SERVPRO of Tigard/Tualatin

11/1/2019 (Permalink)

SERVPRO of Tigard/Tualatin, Lake Oswego/West Linn, and Beaverton has many years and countless success stories in the property restoration industry. We have a strong working understanding of the role of the insurance agent and provider in an emergency scenario. We have worked with insurance agents, adjusters, and their insureds in almost every disaster situation imaginable. We are proud of our track record and feel we are the Portland South Metro Area’s best choice for emergency restoration. Here are a few testimonials from insurance agents that attest to why we are a top choice when referring a service provider to their customers.

“SERVPRO of Tigard/Tualatin has been amazing to work with.  We had a client call us with a water claim and they were able to get out there within a couple of hours.  Each day I receive updates on their progress and the next steps they will be taking. Their team is professional and thorough.  Thank you SERVPRO!” - Jill from Wilsonville, OR

“SERVPRO of Tigard/Tualatin is so great to work with. They are timely with my clients claims and are always there to help when needed. The technicians are all very knowledgeable and eager to help in a quick and efficient manner. I will recommend my clients to them anytime the need arises because I know they will be well cared for!” - Michelle from Beaverton, OR

Partnering with Property Managers in the Tigard/Tualatin Area

11/1/2019 (Permalink)

As a property manager, it is your job to ensure the safety and comfort of your tenants. This means you will partner with many service providers, such as a plumber, a handyman and an electrician. One of the many partners that should be on your speed dial is an emergency restoration service provider.

SERVPRO of Tigard/Tualatin, Lake Oswego/West Linn, and Beaverton

Our franchise has worked with countless property managers and their tenants during a time of crisis. Our crew is highly trained and IICRC certified to handle fire, water and even sewage back up. Got mold? We got you covered. Our warehouse is fully stocked with the latest cutting edge equipment and the RIGHT tools for the specific job.

Managing a multi-unit property gives you quite enough to worry about. You are responsible for daily upkeep around the property, as well as ensuring you are following all applicable codes and regulations. Regardless of if you manage apartment complexes, luxury condos or even commercial office buildings, you will eventually need our assistance, and we will always be there, 24/7, to provide the help you need, when you need it most.

Just read our Property Management and fellow vendor testimonials below!

“Talk about Professionalism! This company isn't afraid to help their fellow restoration company out if need be. They were polite, they were informative, and I got the chance to speak with a  few of their office crew. After looking at some of the videos on their YouTube channel and really getting to know them, I have to say it was a pleasure being able to work with them on a mutual project. I'd recommend these guys any day of the week.” - Priscilla from Long Beach, CA

One of the best and professional organizations I've ever worked with, I am the property manager of the complex and they are amazing. 3930 Condominiums  Lake Grove Oregon.” - Tim from Lake Oswego, OR

If you have immediate restoration needs, call us now at 503-684-5829.

Spring Break Safety Tips

3/25/2019 (Permalink)

SERVPRO of Tigard/Tualatin & SERVPRO of Beaverton 503-684-5829

Spring Break in Oregon is rarely dry. If you are going to venture out you have to make sure you have a backup plan depending on how much rain we are getting in. Don’t forget to also make a plan on how to keep your home and property safe while you are away.

Follow these easy steps to help you have peace of mind and a real break over Spring Break.

  • Keep valuables away from windows
  • Set up times lights around your house
  • Have a neighbor watch your house
  • Turn your home phone ringer off
  • Don’t announce your upcoming vacation on social media

It is important to have someone watch and check your home not just for the potential break-in and robberies but in the instance of a pipe break or a leak. We often get calls from people who have just returned home from a trip to find their home flooded and a disaster. We highly suggest having someone check in on your home and know who to call for various emergencies. SERVPRO® of Tigard/Tualatin & SERVPRO® of Beaverton have been helping customers like you when disasters strike. #SERVPROTigard #SERVPRO #SERVPROBeaverton #SpringBreak

Water coming through my ceiling in Tigard Part 7

11/2/2018 (Permalink)

After demo is complete our crews let the customer know that they will be back again tomorrow to monitor how the drying is going and make any necessary changes needed. 

The following day our customer notified our crews that the insurance adjuster will be onsite and would like to do a walk through with our crew. 

Latter while onsite, our crews walk through the job site with the adjuster, showing her photos from the first night and the cause of loss. Walking the adjuster through the job and showing the progress being made over the course of the jobs demonstrated by the drying readings in the DryBook on our crew's iPad. At the end of the walk through the adjuster does not have any questions. Our dry out is complete and our production manager gets a certificate of satisfaction completed by the customer about their experience. 

Water coming through my ceiling in Tigard Part 6

11/1/2018 (Permalink)

Quickly our crews have the contents from under the sink carefully packed and moves into the master bathroom. They set down floor protection in the leading to the bathroom and a zipper plastic door to limit dust from the demo. They begin to remove the vinyl and bag it as they go, there is some minimal damage to the sub floor right by the sink but the rest of the sub floor looks to be in good condition. 

After the vinyl has all been removed our technicians begin to set up an air mover, like a large fan and a dehumuidifer. This will help to remove moisture from the sub floor so that it can be dried in place and the air mover will help to circulate the dry, warm air to speed up the drying process. 

Water coming through my ceiling in Tigard Part 5

10/31/2018 (Permalink)

While our office manager is updating everyone involved, our crews are deciding on their next step. Which equipment they need to bring and what demo will be getting done and what tools will be needed. 

Our crews call the customer and notify them about the asbestos results and set an appointment to come out at 9 to continue the work they started the night before and to check on the drying of the materials. 

Our crews pack up and head over to meet the customer. Our production manager goes over with the customer what demo will be needed and talks about the time frame for the work. Our production technician begins to pack up the contents under the bathroom sink as the flooring will need to come out. 

Water coming through my ceiling in Tigard Part 4

10/30/2018 (Permalink)

The next morning our office manager has gotten the results from the lab back; no asbestos. This is great news for our customer, our office manager notifies our crew so they can set the next appointment and keep going with work needed. As our crews are creating their dry out plan, our office manager is emailing the results from the asbestos test to the customer, the adjuster and the customer’s insurance agent. 

Along with receiving the results from the testing our office manager also includes a job update from our crews. Establishing a timeline and expectations all parties involved in the loss can expect; like daily job updates, daily appointments to monitor the equipment and check the status of the dry out and to communicate about the ongoing status of the claim. 

Water coming through my ceiling in Tigard Part 3

10/29/2018 (Permalink)

When the crew went upstairs to look for the cause of the leak they did not see anything out of the norm. They could not hear water rushing in the pipes but they did notice some discoloration around the sink and that they flooring in the bathroom was starting to warp from the moisture. 

Just as they did downstairs, our production technician began to document his findings; taking photos, measurements, material readings and noting any preexisting damage in the affected areas. 

Our crew began to set a dehumidifer to remove the water from the materials and the air. They built containment to limit the air space to speed up the dry out. Due to the popcorn ceiling our crews take a sample of the material and will drop it off at the lab on the way back to the warehouse. 

Water coming through my ceiling in Tigard Part 2

10/28/2018 (Permalink)

After receiving a call from Kathy about a new Water Damage, our on call crew quickly got their truck loaded with dehumidifiers and air-movers to help our customer with their sudden in home water feature. 

Our crews arrived on site, introduced themselves to the customers and began their inspection. While our production manager went over paperwork and questions with the customer our production technician began to document what was going on. He started to take photos, measurements for his sketch, and material readings of what is wet and has been affected in the room. 

Documenting things like that the carpet is not wet, but the ceiling and wall is. That the ceiling is a popcorn texture and will need to be tested for asbestos since the home was built in the 70's. 

Water coming through my ceiling in Tigard Part 1

10/27/2018 (Permalink)

Recently on a Tuesday night we had a call from a customer.

They had water coming through their ceiling into their living room. They could not see any issue upstairs like water on the floor or a backed up toilet. They did not know what to do or how to fix the problem. They called their insurance agent and they where told 

" Call SERVPRO Tigard " and they did. They called and spoke with Kathy Linderman, our owner; not an answering service or needing to leave a voicemail like they thought they would have to do.

After speaking with Kathy and getting a few details Kathy was able to tell the customer that our crew would be on site in an hour. Help was on the way.  

Motivational Monday, Kid President

10/15/2018 (Permalink)

Quote from Kid president

“Be somebody who makes everybody feel like a somebody.” Kid President #MotivationalMonday #SERVPROTigard #SERVPRO

Motivational Monday, MLK

10/8/2018 (Permalink)

Martin Luther King Jr. Quote SERVPRO of Tigard/Tualatin 503-684-5829

“Darkness cannot drive out darkness; only light can do that. Hate cannot drive out hate; only love can do that.” Dr. Martin Luther King Jr. #MotivationalMonday #SERVPRO #SERVPROTigard

Monday Motivation, Emily Dickinson

9/17/2018 (Permalink)

SERVPRO® of Tigard/Tualatin 503-684-5829

“Hope is a thing with feathers that perches in the soul, and sings the tune without the words, and never stops at all.” Emily Dickinson #MondayMotivation #SERVPROTigard #SERVPRO

Monday Motivation from J.K. Rowling

9/10/2018 (Permalink)

SERVPRO® of Tigard/Tualatin 503-684-5829

“Destiny is a name often given in retrospect to choices that had dramatic consequences.” J.K. Rowling #mondayMotivation #SERVPROTigard #SERVPRO

Water quality in Tigard

8/22/2018 (Permalink)

August means a lot of things, the end of summer, the start to a new school year, the start to autumn. But it is also a great reminder to check the quality of your water. We all know that the quality of our drinking water greatly impacts our health and quality of life. The devastating scenes and statistics from Flint Michigan illuminate how a few short sided and poor decisions can impact a community without their consent or knowledge. August is Water Quality Month and the EPA has great information about when water should be tested, what you should know about the source of your water whether it be from a well or the city. As well as what tests to run depending on your homes proximity to agriculture, factors or a junkyard. If your water has taken on a sudden discoloration or cloudiness, or a salty taste. Follow the link below to see if you, your family and household meet criteria to necessitate water quality testing. #SERVPROTigard #SERVPRO