Recent Why SERVPRO Posts

We are Cleaning Experts - SERVPRO of Tigard/Tualatin

3/24/2020 (Permalink)

microbial graphic with SERVPRO logo Call SERVPRO of Tigard at 503-SERVPRO, or email us to learn how we can help.

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Tigard/Tualatin 503-684-5829.

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

People come first at SERVPRO of Tigard/Tualatin

3/12/2020 (Permalink)

handshake graphic Trust the company that goes above and beyond - call SERVPRO of Tigard/Tualatin at 503-SERVPRO.

STOP! If you have water, fire, or mold damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

When you choose SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton to handle your restoration needs, you’re choosing a company that puts people first. 

We take pride in our ability to advise property owners on their property damage situation. We always offer the best course of action, even if that action is to refer to another company or to go a different direction. With our expertise comes an ethical obligation to inform without bias, and we try to give objective advice for our customers and potential customers at all times. 

At the end of the day, however, we will proceed how the property owner wishes to. If a homeowner would prefer an alternate cleaning agent, we will accommodate them; if they would like us to alter our cleaning process to account for their special building material needs or concerns, we will do so; and if a customer would like us to restore a personal possession as much as possible and return it to them, despite us deeming it ‘unsalvageable’, then we will do as a customer wishes.

We will work together with a customer so that they have the necessary information to make the right decision when it comes to their property. People will always come first at SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton, and we carry that thought through everything we do.

Here is what Jen M. had to say about our company on Yelp!

“I called our local SERVPRO branch, and they were courteous, professional and helpful from the very first phone call. They not only answered all of my questions, but they were able to get a crew out to my house in less than two hours to start drying it out. 

They assisted me with getting the asbestos testing performed (which is required in all homes built prior to 2004), performed all of the necessary demo, setup heaters and dehumidifiers as needed, and did all the cleanup when they were done. 

They also touched bases with me regularly to let me know what was going on, and someone came out to my house every day during the dry out process to check on the progress. I felt well taken care of, and didn’t feel like anything was left to chance.”

Thank you, Jen, for your very kind words! 


If you experience significant property damage and need help navigating the claims and restoration process, trust that SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton has your best interests at heart. Call us as soon as you sustain property damage at 503-684-5829.

Values that differentiate SERVPRO of Tigard/Tualatin from other restoration vendors

3/11/2020 (Permalink)

profile of head with grey background Choose SERVPRO of Tigard/Tualatin - call us NOW at 503-SERVPRO.

STOP! If you have water, fire, or mold damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

When you choose SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton to handle your restoration needs, you’re choosing a company with strong core values and a commitment to a common vision of growth and improvement. 

Here at SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton, we strive to set the standard for premier cleaning and restoration companies by unifying our team with extensive training. As we continue to grow and prove our capabilities to our community in the greater south metro area, we work to ensure that the standards we have set for our success carries through to every employee, through detailed and regular training.

Our mission is to develop a family of dedicated professionals who strive towards unparalleled quality, constant growth and transparent communication. We believe we can accomplish this mission through training, attention to detail, and consistent adherence to our values. They are as follows:

Unparalleled Quality.

We strive to set a higher standard of integrity through excellent customer service, workmanship and teamwork.

Family Culture.

We create a happy environment where everyone can excel and realize their full potential through teamwork, trust, mutual respect and prosperity.

Constant Growth.

We desire for continuous personal and professional growth to achieve success.

Effective Communication.

Open and transparent communication throughout all levels of the business.

Identify and Develop Quality Leaders.

Identify quality leaders through education, training, opportunity, technology and encouragement. 



When you choose SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton, you choose a company with strong values. If you ever need restoration services, call a company that you can trust - call us at 503-684-5829.

SERVPRO of Tigard/Tualatin has emergency restoration response like no other vendor

3/11/2020 (Permalink)

crew member boards up window from inside of fire damaged home Trust the company that goes above & beyond - call SERVPRO of Tigard/Tualatin at 503-SERVPRO.

STOP! If you have water, fire, or mold damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

When you choose SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton to handle your restoration needs, you’re choosing a company with a 24/7 emergency restoration response like no other vendor.

Our Priority Response (PR) team is a crucial department within our company that enables us to go above and beyond for our customers. Through our PR team, we are able to offer 24/7 emergency restoration services - this means that no matter the time or day, our PR team members will respond to your property damage to begin services.

Our Priority Response team responds to fire and storm damage incidents that need immediate emergency restoration, or EMG, services. When they respond to a property damage, they will work with the property owner or manager to determine which emergency services are needed, and then our team will work until it is complete and the property is secure. Even if that means our crews are working all night! 

The EMG services our Priority Response team provides can include working with local fire response teams to tape off affected areas; setting up asbestos and lead testing as soon as possible; cleaning and clearing hazards around the damaged area or public spaces adjacent to the affected area to ensure safety; boarding up, tarping, or fencing all building entrances and the surrounding work area so that the building and property are secured.

SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton is lucky to have an experienced, caring, and dedicated Priority Response team. While being on-call 24/7 can seem like a daunting task for our PR team members, they thrive under that responsibility because they’re passionate about helping property owners navigate the recovery process after significant property damage. 


At SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton, people come first. Our PR Team lives and breaths that commitment every day and they are always ready to assist our community after fire, water, and storm damage. If you experience significant property damage and need help navigating the claims and restoration process, you can call on SERVPRO of Tigard/Tualatin’s Priority Response Team at any time or day: 503-684-5829.

Our passion for preparing Tigard/Tualatin residents for emergencies

3/5/2020 (Permalink)

megaphone graphic with a green background Call us NOW at 503-SERVPRO if you need restoration services!

STOP! If you have water, fire, or mold damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

When you choose SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton to handle your restoration needs, you entrust your property to a company that is passionate about safety, security, and the prevention of future emergency incidents. 

Our company understands that we have a unique opportunity to share our knowledge on property damage loss control. Our owners, Nick and Lorelei Steen, come from a family of SERVPRO franchise owners that dates back two generations. Here at SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton, we try to pull from that generational knowledge of property damage restoration to provide our community with the best tools to prevent damage in their own homes and businesses.

When we begin a project, we focus on building a relationship of trust with our customer. We share all our knowledge and expertise, ensuring that no matter which direction the customer chooses to go, they have the information necessary to make an informed decision. 

We implement preparedness into many of our operations here at SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton. We are active in our community and will partner with local preparedness experts to participate in awareness events, such as the City of Tigard’s annual Preparedness Fair in Cook Park. We also publish helpful tips, tricks, and practices that everyone can implement in their day-to-day life to help prevent and prepare for emergency incidents. 

Whether or not you choose SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton to handle your restoration needs, we want you to have the tools necessary to ensure the safety of yourself and your family. We will continue to promote emergency preparedness awareness in the Tigard/Tualatin south metro area going forward. If you have any questions or concerns regarding emergency preparedness, visit our other blogs to read about fire safety, storm safety, and commercial preparedness. We also encourage our community to visit Ready.gov for more information on preparedness.


If you do sustain property damage on your home or business, know that you can always call SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton to handle your restoration project. Call us at 503-684-5829 as soon as you experience damage.

Our commitment to the Tigard/Tualatin Veteran Community

3/2/2020 (Permalink)

camouflage background graphic At SERVPRO of Tigard/Tualatin, we value the contributions of our veteran community members!

STOP! If you have water, fire, or mold damage in your property right now, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

SERVPRO understands the value that veterans, military spouses, veteran caregivers, and disabled veterans bring to our SERVPRO Family. While SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton is an independently owned and operated franchise of the SERVPRO brand, we are proud of the support the SERVPRO brand has for veterans and their families.

Our SERVPRO Headquarters has committed to hiring 1,000 veterans by 2022, and SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton commends their commitment to our veteran community. Here at our company, we value the opportunity to provide employment to veterans, military spouses, veteran caregivers, and disabled veterans. Currently, SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton has five veteran employees and, like our brand headquarters, we are eager to grow that number.

As a mission driven company, our core values and mission align with the teachings of the military to their service members. We believe that by hiring a veteran we are not only providing a job to someone who made a selfless commitment to our country, but we are giving them the opportunity to start a career.

At SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton, we strongly believe that veterans will find a community in our workplace. We strive to continue to build on that community of support within our workplace and our SERVPRO Family.

Our company is better because of the diverse perspectives our veteran employees bring to our culture, and we continue to be grateful for having them as a part of our SERVPRO Family.

Most of all, SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton thanks all military service members for their service, sacrifice, and the example they set for our community.

SERVPRO offers continuing education for insurance professionals in the Tigard/Tualatin area!

2/11/2020 (Permalink)

Orange circle on green background with light green gradient over top. Visit our 'COMMUNITY EVENTS' page to sign up for CE classes NOW, or call us at 503-SERVPRO.

STOP! If you have water or fire damage in your property, call us at 503-SERVPRO RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage. Call us at 503-SERVPRO now.

SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton values our relationships with insurance carriers and their representatives in our region. We understand that responding quickly and efficiently to our customers’ water, fire, and mold damage is a team effort between local insurance professionals and our staff. 

SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton has offered complimentary continuing education (CE) classes to insurance professionals in our area for years, and we treasure the great relationships we’ve built during our classes. As a continuing education provider in the State of Oregon, we are always working towards improving our CE curriculum - building on our material and bringing fresh information to our attendees. 

Recently, the Oregon Legislature passed SB 251 and it has new requirements for insurance adjusters licensed in Oregon. Per the Oregon Department of Insurance, “the new law requires Oregon licensed adjusters, both resident and non-resident, to have 24 hours of continuing education prior to renewal, including 3 hours of ethics and 3 hours of Oregon Law.”

Adjusters who also hold Oregon resident producer licenses will be able to fulfill these new CE requirements using credits earned for their producer license; the accrued 24 hours of CE will apply to both license renewals. 

The new CE requirement applies to any individual who has had the full 24 months to complete the continuing education. As such, the first licenses that this will apply to are those issued or renewed on or after January 1, 2020. The Oregon Department of Insurance will be enforcing the education requirement for all licenses that expire on January 31, 2022 or later.

SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton is offering a total of 24 CE classes during 2020. If you are an insurance producer or adjuster, sign up now by visiting our community page here. All of our CE classes are coordinated by Matana McIntire, our Marketing Support Coordinator - if you have any questions, feel free to call her at our office line at 503-684-5829. 

CE classes at Tigard/Tualatin/Lake Oswego/West Linn and Beaverton are reserved for insurance professionals only, please contact for special consideration. Registration is determined on a first come, first serve basis. Each class is held in person, and attendees must be present to receive credit.

Source: Oregon Department of Insurance

SERVPRO of Tigard/Tualatin Technicians are Trauma and Bio-Hazard Clean Up Experts

11/1/2019 (Permalink)

SERVPRO of Tigard/Tualatin, Lake Oswego/West Linn and Beaverton have years of experience cleaning and sanitizing after traumatic events.

When a significant traumatic event takes place in your home or business, the area needs to be thoroughly disinfected and cleaned in the shortest time possible. 

Proper trauma cleanup removes all pathogens from the area, cleans the air and neutralizes the risk of spreading it further. Many times, furniture and other surfaces may be stained with fluids and will need replacement. A professional trauma cleaning specialist will be able to ascertain what surfaces can be restored and what surfaces will need replacing, depending on the severity of the event.

Often times, traumatic events that require calling on the services of a professional are devastating to the residents of the home. If it involved the death of a pet or a loved one, returning to the site of the event will be a very negative emotional experience. A thorough professional cleaning of the area will begin the road to recovery for all affected parties. 

Our technicians follow OSHA and EPA protocols to help transform an unsafe environment back into a clean, safe home or business. Our first focus is always safety. We will always treat your property and those in grieving with the greatest empathy and respect in the face of trying circumstances. Our team of IICRC certified professionals are prepared to help you and your family on the road to recovery. We are always here to help, 24/7. 503-684-5829

SERVPRO of Tigard/Tualatin is Locally Owned and Operated

11/1/2019 (Permalink)

Servpro staff stand together in front of the warehouse Our SERVPRO family in front of our previous Tigard office.

Here at our SERVPRO, we’re proud to say we’re a family business. SERVPRO of Tigard/Tualatin, Lake Oswego/West Linn and Beaverton is a franchise business that is locally owned and operated. As part of the South Metro Area community, we’d like to tell you a bit about what makes our company great.

SERVPRO of Tigard/Tualatin, Lake Oswego/West Linn and Beaverton is passionate about being involved in our community. We are active members in many Chambers of Commerce around the area, including but not limited to the Tigard Chamber of Commerce, Tualatin Chamber of Commerce, the Beaverton Chamber of Commerce, and the Lake Oswego Chamber of Commerce.

Through our Chamber connections and our relationships with the cities and communities that we serve, you can find our SERVPRO representatives at many of the seasonal events, whether as sponsors or participants. If you even see a SERVPRO representative out in your community, please say hello! 

We’re passionate about giving back and always find ways to donate our time or resources if we can to help the communities we serve. In years past, we’ve been active in collecting holiday gifts for Doernbecher’s Children’s Hospital. In 2019, we participated in an emergency relief supply drive organized by California non-profit “Disaster Response Team, No Town Left Behind.” 

Here at SERVPRO of Tigard/Tualatin, Lake Oswego/West Linn and Beaverton, we advocate for preparedness. If you would like to learn more about how you can prepare your home or business for disaster - whether that be a burst pipe, or severe weather - please read our blogs or reach out to us via our contact page. If you have an immediate need for restoration work, call us now at 503-684-5829.

South Metro Insurance Agents Prefer to Work with SERVPRO of Tigard/Tualatin

11/1/2019 (Permalink)

SERVPRO of Tigard/Tualatin, Lake Oswego/West Linn, and Beaverton has many years and countless success stories in the property restoration industry. We have a strong working understanding of the role of the insurance agent and provider in an emergency scenario. We have worked with insurance agents, adjusters, and their insureds in almost every disaster situation imaginable. We are proud of our track record and feel we are the Portland South Metro Area’s best choice for emergency restoration. Here are a few testimonials from insurance agents that attest to why we are a top choice when referring a service provider to their customers.

“SERVPRO of Tigard/Tualatin has been amazing to work with.  We had a client call us with a water claim and they were able to get out there within a couple of hours.  Each day I receive updates on their progress and the next steps they will be taking. Their team is professional and thorough.  Thank you SERVPRO!” - Jill from Wilsonville, OR

“SERVPRO of Tigard/Tualatin is so great to work with. They are timely with my clients claims and are always there to help when needed. The technicians are all very knowledgeable and eager to help in a quick and efficient manner. I will recommend my clients to them anytime the need arises because I know they will be well cared for!” - Michelle from Beaverton, OR

Partnering with Property Managers in the Tigard/Tualatin Area

11/1/2019 (Permalink)

As a property manager, it is your job to ensure the safety and comfort of your tenants. This means you will partner with many service providers, such as a plumber, a handyman and an electrician. One of the many partners that should be on your speed dial is an emergency restoration service provider.

SERVPRO of Tigard/Tualatin, Lake Oswego/West Linn, and Beaverton

Our franchise has worked with countless property managers and their tenants during a time of crisis. Our crew is highly trained and IICRC certified to handle fire, water and even sewage back up. Got mold? We got you covered. Our warehouse is fully stocked with the latest cutting edge equipment and the RIGHT tools for the specific job.

Managing a multi-unit property gives you quite enough to worry about. You are responsible for daily upkeep around the property, as well as ensuring you are following all applicable codes and regulations. Regardless of if you manage apartment complexes, luxury condos or even commercial office buildings, you will eventually need our assistance, and we will always be there, 24/7, to provide the help you need, when you need it most.

Just read our Property Management and fellow vendor testimonials below!

“Talk about Professionalism! This company isn't afraid to help their fellow restoration company out if need be. They were polite, they were informative, and I got the chance to speak with a  few of their office crew. After looking at some of the videos on their YouTube channel and really getting to know them, I have to say it was a pleasure being able to work with them on a mutual project. I'd recommend these guys any day of the week.” - Priscilla from Long Beach, CA

One of the best and professional organizations I've ever worked with, I am the property manager of the complex and they are amazing. 3930 Condominiums  Lake Grove Oregon.” - Tim from Lake Oswego, OR

If you have immediate restoration needs, call us now at 503-684-5829.

Spring Break Safety Tips

3/25/2019 (Permalink)

SERVPRO of Tigard/Tualatin & SERVPRO of Beaverton 503-684-5829

Spring Break in Oregon is rarely dry. If you are going to venture out you have to make sure you have a backup plan depending on how much rain we are getting in. Don’t forget to also make a plan on how to keep your home and property safe while you are away.

Follow these easy steps to help you have peace of mind and a real break over Spring Break.

  • Keep valuables away from windows
  • Set up times lights around your house
  • Have a neighbor watch your house
  • Turn your home phone ringer off
  • Don’t announce your upcoming vacation on social media

It is important to have someone watch and check your home not just for the potential break-in and robberies but in the instance of a pipe break or a leak. We often get calls from people who have just returned home from a trip to find their home flooded and a disaster. We highly suggest having someone check in on your home and know who to call for various emergencies. SERVPRO® of Tigard/Tualatin & SERVPRO® of Beaverton have been helping customers like you when disasters strike. #SERVPROTigard #SERVPRO #SERVPROBeaverton #SpringBreak

Motivational Monday, Kid President

10/15/2018 (Permalink)

Quote from Kid president

“Be somebody who makes everybody feel like a somebody.” Kid President #MotivationalMonday #SERVPROTigard #SERVPRO

Motivational Monday, MLK

10/8/2018 (Permalink)

Martin Luther King Jr. Quote SERVPRO of Tigard/Tualatin 503-684-5829

“Darkness cannot drive out darkness; only light can do that. Hate cannot drive out hate; only love can do that.” Dr. Martin Luther King Jr. #MotivationalMonday #SERVPRO #SERVPROTigard

Monday Motivation, Emily Dickinson

9/17/2018 (Permalink)

SERVPRO® of Tigard/Tualatin 503-684-5829

“Hope is a thing with feathers that perches in the soul, and sings the tune without the words, and never stops at all.” Emily Dickinson #MondayMotivation #SERVPROTigard #SERVPRO

Monday Motivation from J.K. Rowling

9/10/2018 (Permalink)

SERVPRO® of Tigard/Tualatin 503-684-5829

“Destiny is a name often given in retrospect to choices that had dramatic consequences.” J.K. Rowling #mondayMotivation #SERVPROTigard #SERVPRO

Water quality in Tigard

8/22/2018 (Permalink)

August means a lot of things, the end of summer, the start to a new school year, the start to autumn. But it is also a great reminder to check the quality of your water. We all know that the quality of our drinking water greatly impacts our health and quality of life. The devastating scenes and statistics from Flint Michigan illuminate how a few short sided and poor decisions can impact a community without their consent or knowledge. August is Water Quality Month and the EPA has great information about when water should be tested, what you should know about the source of your water whether it be from a well or the city. As well as what tests to run depending on your homes proximity to agriculture, factors or a junkyard. If your water has taken on a sudden discoloration or cloudiness, or a salty taste. Follow the link below to see if you, your family and household meet criteria to necessitate water quality testing. #SERVPROTigard #SERVPRO

EPA