SERVPRO of Tigard / Tualatin / Lake Oswego / West Linn and Beaverton Employee Photos



Nick Steen's grandfather and father both owned a SERVPRO franchise, so Nick has grown up around the restoration industry. He and his wife have 3 children and have a passion for church, family and the community. His IICRC certifications include: WRT-Water Remediation Technician, ASD-Applied Structural Drying, SRT-Fire & Smoke Restoration, AMRT- Applied Microbial Remediation Technician, UFC-Upholstery & Fabric Cleaning, CCT-Carpet Cleaning Technician. Other certifications include: Crime Scene Bio Recovery Technician, Lead Renovator, Subrogation Training



Lorelei Steen and her husband Nick have been SERVPRO owners since 2007. They have a genuine passion for SERVPRO and helping people. SERVPRO is the vehicle that allows them to help both commercial and residential customers recover from property damage emergencies. When they are not working, they spend time with their 3 children and 2 dogs enjoying the great outdoors or snuggling up for a good movie. She is IICRC certified in WRT-Water Remediation Technician. Other certifications include: Skills Presentation, certified CE instructor


Operation Manager

Sabrina Crump has been a part of our SERVPRO team since November 2010. Over the years, she has acquired extensive experience and training in the restoration industry. Her IICRC certifications include: WRT-Water Remediation Technician, ASD-Applied Structural Drying, SRT-Fire & Smoke Restoration Technician, AMRT-Applied Microbial Remediation Technician, OCT- Odor Control Technician, HST- Health & Safety Technician. Other certifications include: Lead Renovator, Crime Scene Bio Recovery Technician and Subrogation training. 


Contents Project Manager

Jesse Guel has been with SERVPRO for the past 5 years and he comes to us from the San Francisco/ Bay Area where he is originally from. He manages our pack out, contents cleaning and structure cleaning crews. Jesse has a strong background in the moving industry and has at least 20 years of experience in that field. Additionally, Jesse was also a Project Manager in the construction/design industry for 7 years. He is a father of 8 and is a huge Green Bay Packers fan and Volkswagen Enthusiast. Jesse and his team are 100% dedicated to building a reputation for being the premier contents restoration company on the west coast, always striving for excellence, never cutting corners and always keeping the customers best interest in mind. His IICRC certifications include: WRT-Water Remediation Technician, SRT-Fire & Smoke Restoration Technician. Other certifications include: Lead Renovator


Contents Project Manager

Jon joined the SERVPRO Family in 2016. He has significant experience in both the restoration and construction industries. Jon has a strong emphasis in making the customer’s needs his highest priority. 


Assistant Project Manager

Kellie Estrada has been a member of our SERVPRO team since 2010. She is an integral part of our operations here! She assists our Contents Project Managers throughout the entire job process, from building initial estimates to final billing.

Kellie spent her first 7 years at SERVPRO as the Project Manager for the fire damage restoration crew, and has worked as the Estimator/ Auditor for both the Fire and Water Restoration Departments for the past 3 years.

Prior to working with SERVPRO in the restoration industry, Kellie had a career in cosmetology. While she was born in Newport Beach, California, Kellie has spent the majority of her life in the Portland area. She and her husband have 3 children and they enjoy camping, horseback riding, dirt bikes, fishing, boating and spending time together as a family.

Kellie is an IICRC certified technician in Fire & Smoke, as well as Odor.     


Water Restoration Project Manager

Josh Laulile has been part of the SERVPRO crew since May of 2015. As a Water Restoration Project Manager, Josh is often one of the first to respond to a water loss job to put eyes on the problem to come up with a proper dry plan. He and his water team are often the bridge of communication between the client and insurance company, and they do a great job keeping all parties informed.

Prior to his work in the restoration industry, Josh worked in the construction field. He is originally from the Los Angeles area where he was born and raised, and he moved to the Portland area in 2013. Josh is the father of 2 daughters. He loves to work hard and play even harder, as he is an avid snowboarder.

His IICRC certifications include: WRT (Water Remediation Technician), ASD (Applied Structural Drying), SRT (Fire & Smoke Restoration), OCT (Odor Control Technician) & CDS (Commercial Drying Specialist). Other certifications include: Lead Renovator.


Assistant Project Manager

Jeremy has been with SERVPRO since spring of 2019. As an assistant project manager for our water restoration team, Jeremy helps to oversee all the water mitigation, mold remediation, and bio-hazard cleanup jobs. He works directly with SERVPRO’s  Water Project Manager, Josh, to accomplish this.

Jeremy came to SERVPRO with 17 years experience working in the construction industry, 10 of which were focused specifically in the restoration industry.

When Jeremy isn’t performing excellent work for SERVPRO, you can find him with his family out enjoying the beautiful weather. Together, they enjoy spending time hiking, camping, and fishing. Jeremy is also involved in helping his two daughters’ sports teams, soccer and basketball, in his free time.


Crew Chief/ Water Tech

Gabriel Ornelas has been with our franchise since 2016. He was originally hired as a water tech, but has proven himself to be a very valuable asset to us and he was promoted to the position of crew chief within 8 months of starting with us. Gabe is responsible for directing our water damage crews and keeping the job on schedule. He is the liaison between the onsite crew and our Project Managers. Gabe is an IICRC certified water damage restoration technician. He is originally from Salt Lake City, Utah and he has lived in the Portland area for the last 3 years. On his days off, Gabe enjoys making music and spending time with his wife and two children. It is apparent that Gabe truly loves what he does. His positive attitude and work ethic always adds a big boost to morale and productivity and he is well liked by customers and coworkers alike.  


Warehouse Manager

Valorie Nowling has been with SERVPRO since 2003. She has served as Fire Manager during her time with SERVPRO and has certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Fire and Smoke Restoration.


Priority Response Manager

Race Schwarzbach started with our company at the beginning of 2017 as our Priority response assistant. After undergoing extensive training and proving himself in the field, he was promoted to the management position at the start of 2018. Race is often the first to respond and the first point of contact after a fire emergency. He is a native Oregonian and was born and raised in The Dalles, Oregon. Prior to his work in restoration, Race worked in the insurance industry for 5 years. He was also a logistics officer in the Air Force for 6 years. Race enjoys disk golf, baseball and weight training, as well as coaching team sports. His experience in team sports has played well into his professional life. Race has a passion for helping people get their lives back together, making him a perfect fit for his position with us.

Man stands in front of green vehicle


Senior Priority Responder

Martin Schwarzbach joined our franchise at the beginning of 2018 and has quickly become key player on our Priority response team. Martin is the first to respond to a fire or water emergency. He is responsible for residential and commercial board ups and often acts as the first point of contact between the customer and our project managers. Martin works with our clients and their insurance company to establish the initial claim.

Martin grew up in Mosier, Oregon and has raised 6 children. Martin’s work as an agent in the insurance industry has given him an edge in our industry. He has also worked extensively as an aviation technician and holds an applied science degree in aviation maintenance from Portland Community College.

Martin is an IICRC certified fire restoration technician. When he is not working with us, Martin enjoys traveling with his wife Julie as well as hiking, camping and all things water related. He is an advocate for the customer and enjoys helping people in crisis put their lives back together.

Cameron stands in front of St. John's Bridge


Priority Responder

Cameron Woods started with our Priority Response (PR) team at the beginning of 2020. He assists the team with emergency board up and helps with customer follow up as well as communication between the department, management and the insurance company. In addition to his position with the PR department, Cameron also assists the marketing team as needed.

Cameron grew up in SE Portland and love his hometown. Helping people in their time of need is very important to Cameron, making him a perfect fit for the priority response department.

man stands in parking lot with bridge in background


Priority Response Assistant

Robert Adana joined our SERVPRO family in March of 2020 as our newest Priority Response (PR) team member. He comes to our franchise with over 15 years of experience in customer service, sales, and construction. He’s passionate about helping others and is eager to put his skills to use within our PR team. 

When Robert isn’t on-call with our Priority Response Team assisting families recover after property emergencies, he’s busy enjoying the outdoors with his own family. He enjoys golfing, camping, and playing softball among other activities in his hometown community of southeast Portland.  

Here at SERVPRO of Northwest Portland, we welcome Robert to our SERVPRO #OneTeam and we look forward to the great things he’ll bring to our company.

Matana standing in front of a green vehicle.


Marketing Support Coordinator

Matana McIntire is our Marketing Support Coordinator here at SERVPRO of Northwest Portland. She assists the sales team by managing our web, social media, and community presence. In addition, she is responsible for our Continuing Education program for insurance professionals.

Prior to coming to work with us, Matana was in retail sales management. She also has experience in graphic design and journalism. Matana is a native Oregonian who was born in Gresham and has resided in the Portland metro area her entire life. She attended Mt. Hood Community College where she worked towards her Associates of Arts degree.

When Matana isn't at the office, she enjoys getting out with friends and checking out the local comedy scene. She is an avid reader and creative who generally has several projects going at any given time. Matana’s positive attitude is infectious and we are very happy to welcome her into the SERVPRO family.

Armando smiling in front of SERVPRO vehicle


Job File Coordinator

Armando Garcia- Vanderpool started with our franchise in 2013 as a water technician and was quickly promoted as one of our Water Crew Chiefs. Armando has certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage. In January of 2020, Armando became a part of our office staff as a Job File coordinator.

Alysha standing in front of Servpro Vehicle


Job File Coordinator

Alysha joined our SERVPRO family in the fall of 2019 as a Job File Coordinator (JFC). As a JFC, Alysha works closely with our Project Managers to verify that all details pertaining to new and ongoing jobs are accounted for and correct. She is also responsible for communicating with insurance adjusters when necessary, as well as issuing invoices for completed work.

In her free time, Alysha enjoys creating fine art, with a focus on pottery. She’s passionate about creating art, drinking coffee, and hanging out with her pet cat Beans. She’s happy to rep the SERVPRO orange and green, and SERVPRO is lucky to have her on our team.

SERVPRO of Tigard/Tualatin, Lake Oswego/West Linn and Beaverton 2019

Our team in 2019!