Recent Posts

What to do after a house fire

2/26/2021 (Permalink)

fire damage Fire Damage

A house fire can be one of the most devastating events to occur in the life of a homeowner. In an attempt to save money, insurance companies will actively look for ways to penny-pinch fire insurance claims. It is likely you have lost a tremendous amount of personal belongings and have suffered a substantial amount of mental anguish. You don’t need an insurance company giving you grief about your claim. Here are a few tips that you can proactively implement in the event of a fire loss.

Review your policy

You may have replacement coverage for you home, but it may only be for “actual cash value” for your lost personal items. Upon contacting your insurance company, the agent should be able to tell you about this and may suggest purchasing an endorsement to ensure that your personal belongs will, in fact be covered under a replacement policy.

Secure Your Property

Most homeowner’s coverage policies require the insured to make reasonable efforts to minimize secondary damage to their property. Without getting overly complicated, this is what is known as your duty to mitigate damages. These are usually simple items such as covering exposed areas with plastic or shutting off the water main in the event of a burst pipe. It is likely that you will be reimbursed for any expense incurred when you start your claim.

Immediately File Your Claim.

All homeowner policies require that you report the damage as soon as possible. Your first step is to submit a “proof of loss” claim to your agent. This document will consist of an itemized list your losses and the value of each item. The longer you put off this step, the longer it will take your insurance company to send an adjuster to address your claim.

Record Your Living Expenses

All homeowner’s policies contain a “loss of use” clause which entitles the insured to be reimbursed for additional living expenses incurred while their home is uninhabitable. Be mindful that these expenses only include additional living expenses, meaning the difference between your normal expenses and what it is costing your while you are kept from your home. An example of this would be If your families normal food budget is $600, but due to your circumstance, your family spends $750 in a week by going out to eat, you can claim that additional $150.

Fire damage remediation is a long process, and navigating your insurance can prove to be difficult without the correct knowledge. Regardless of if you have experienced a small kitchen fire or a complete burn down, you will need an experienced restoration company to help assess the damage. SERVPRO is ready when fire strikes, 24/7. Our team of highly trained, IIRC certified professionals see this every day. Let us be your partner in the road to recovery. Call us today. (503) 684-5829. We are always here to help.

Dealing with Snow

2/22/2021 (Permalink)

We are really good in the PNW at dealing with rain, lots of rain, but we struggle with snow. It’s rare and beautiful, but when it starts to linger on your roof and cause an ice dam it’s not so great. Even worse still when snow starts to make its way into your home and your house is packed with friends and family.

SERVPRO® of Tigard/Tualatin is dedicated to serving the community. We are dedicated to helping our customers when disaster strikes and helping to make it “Like it never even happened.” We are ready 24/7, 365 at (503) 684-5829 to help you. We are a certified franchise who are committed to serving our community when disasters strikes.

The role of a Project Manager - Commercial Restoration Part 2

2/11/2021 (Permalink)

If you are a commercial property manager and you’re researching vendors, whether preemptively or in response to a property damage incident, we’ve gathered valuable information to reference here so that you can know what to expect from a thorough Commercial Project Manager. Here at SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton, our Commercial Large Loss Division members are experts at working with customers so that they are thoroughly informed for each step of the process.

If you haven’t read our first blog on The Role of a Project Manager, we encourage you to review the content included in that post.

After a Line-up and Safety Meeting, a Project Manager will spend some time observing the way that the production day or shift begins. The PM is looking for any potential issues like inadequate labor assignments, bottle necks getting supplies, or any other issues that may hinder productivity. 

When the Project Manager is away from the worksite, they are focused on Management, Document and Billing Review. This is a moment for the PM to check on the financial health of the project by reviewing the finances of the project with accounting to ensure it is operating within budget. At this point, the data from the prior day has been entered into the job financing software. 

Conduct stakeholder walk-throughs and provide updates. This is a valuable moment where a Project Manager has the opportunity to educate the stakeholders (property owners, insurance adjusters, property managers, etc.). During these meetings, the PM will also review any details that need stakeholder input or decision making. For example, if an adjuster is on site they may need to approve adjustments in the scope of work for funds to be mobilized. 

While on site, the Project Manager also makes a point to communicate with each subcontractor and document any issues. 

At the end of every workday on the project site, the Project Manager oversees an End-of-Shift Meeting. This is where all supervisors, resource personnel, safety officers, and other management personnel discuss the day’s progress. This is a chance to identify issues, celebrate winds, and discuss opportunities for improvement. It also serves to set up their workflow for the next day on site. 

The last thing a Project Manager will confirm at the end of day is that the worksite is secure until the next day. This is incredibly important as theft and vandalism are a risk for any restoration or construction project. Depending on the property and location, the Project Manager ensures that proper safety and security measures are taken - even if that means having a security officer on site during off time. That is something that we have had to do before!

A Project Manager will finish their day by wrapping up any remaining paperwork and setting up the project for success on the next day of work.

The variables and complexities on a commercial restoration project are often tremendous. If you need a restoration vendor that you can trust on a complicated commercial project, you can rely on SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton.

The role of a Project Manager - Commercial Restoration Part 1

2/10/2021 (Permalink)

If you are a commercial property manager and you’re researching vendors, whether preemptively or in response to a property damage incident, we’ve gathered valuable information to reference here so that you can know what to expect from a thorough Commercial Project Manager. Here at SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton, our Commercial Large Loss Division members are experts at working with customers so that they are thoroughly informed for each step of the process.

A Project Manager (PM) is critical to the successful completion of a commercial project. They are responsible for the project’s execution and completion, and they oversee day-to-day operations and working personnel. Project Managers can even be considered as the “general manager” of the project since they are responsible for such a variety of the outcomes such as profit and loss, production, safety, communication, completion timelines, and maintaining excellent customer service. 

Each day during a commercial project, a Project Manager will begin the day by walking the worksite and observing the quality and amount of work performed. They note details such as what work is not complete, if a change order is necessary, if an addition to the scope is needed, or if work practices should be altered going forward. A site walk like this is crucial to determining the direction of work for each day during the project.

The site walk also reveals the necessary goals and individual tasks that will be accomplished on that day of work. The Project Manager works with their Assistant Project Manager (APM) to discuss project goals and break down each task necessary to stay on track for the completion. Input from the Assistant Project Manager is extremely valuable since it will be the APM’s responsibility to ensure the work stays on track and tasks are completed by the end of day.

Next, a Pre-Production meeting is held with the Project Manager, Assistant Project Manager, and the Resource Coordinator. This is where the Project Manager communicates to the Resource Coordinator the current state of the project and what resources are expected to be needed through completion. This step is important so that the Project Manager is aware of any issues with acquisition of labor, consumables, equipment, or subcontracted services. 

Line-up and Safety Meeting. The line-up is the Project Manager’s opportunity to deliver information and project progress to all site staff.  Typically it is short and to the point, but is a crucial part of daily operations. Most importantly, it’s a time to conduct a safety meeting - ensuring everyone has all necessary PPE available, that they are aware of hazard conditions on the work site, and more. 

These steps are the just the first section of the daily role and responsibilities a Project Manager has on commercial restoration projects. To continue learning about the role a Project Manager has on your commercial restoration, stay tuned to our blog here where we will continue the discussion. 

SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton has an exemplary Commercial Large Loss Division (CLLD) that handles commercial restoration needs every day. If your commercial property needs the expertise of a qualified restoration company, trust that we are ready to get you back to business.

Combustion Fire Theory

2/4/2021 (Permalink)

At SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton we are experts at Fire Restoration. We work closely with local fire agencies and independent fire investigators when we are the restoration contractor after a fire event. Each fire event is different but they all have one thing in common - fire theory.

Understanding fire theory can be a valuable addition to operating knowledge of any property owner. Understanding fire can help you understand how you can prepare and what to expect. Let’s review some basics of fire theory:

Combustion is burning. Combustion takes place when a material is burning - if we can see a material is burning then we can also say it is combusting. Combustion occurs when a solid turns into a gas by means of heat and is a more technical term. As combustion takes place, the burning material is actually breaking down and combining with oxygen while heat is given off. 

This you may be familiar with - we’ve discussed it before in our blogs: for fire combustion to occur three conditions must be present, fuel (the material that is able to burn), oxygen, and heat. If all three of those conditions are in perfect balance, in theory there should be no residue after combustion.

However, have any of us witnessed a fire without residue left behind? Most would answer no. Incomplete combustion produces smoke and soot residues, and most, if not all, fires produce smoke and soot.

If you experience fire, smoke, or soot damage in your property, you can trust the restoration professionals who handle fire damage every day. SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton is here to guide you through the recovery process.

Determine the category of your water loss

1/28/2021 (Permalink)

There are three categories that restorers use to determine the type of water present in a building. We use these categories to determine risk and safety hazard conditions. 

Category 1, or Cat 1, is what could be referred to as clean water, or ‘white water.’ This is typically still or sitting water that is from a clean water source - such as sinks, bathtubs, or even a burst/cracked pipe. Depending on the area where the water intrusion occurs, Cat 1 water can develop into a more hazardous water category. This is dependent on the contaminants in the area - such as dirt, organic matter, or solvent chemicals. 

It’s important to remember that no matter how clean sitting water is, it is subject to microbial growth as soon as 48 hours after intrusion. This is why a restorer’s ability to respond and remove the source of water intrusion in a building is one of the most critical factors of our work - and why we recommend immediate service. 

Category 2, or Cat 2, is what we would refer to as Grey Water. Grey water is clearly contaminated with solvents, solid materials, or debris. Examples of grey water are sitting water with solvent detergent like from an overflowed washing machine, it can also be sitting water resulting from a roof leak.

Category 3, or Cat 3, is what we call Black Water. This is considered an extremely hazardous category of water intrusion and if you have it present in your building, it is recommended that you avoid contact and request professional service immediately. Black Water is usually a highly contaminated water intrusion, often sourced from sewage lines or flood waters. It contains a high degree of waste and contaminants.

Determining the category of water intrusion is one of the first steps in the restoration process. It helps restorers determine the proper PPE, procedure, and hazard controls necessary for the job. 

No matter the category of water intrusion in your property, SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton can handle it all. Call us as soon as you are aware of the damage at 503-684-5829.

The difference between weather watches and weather warnings

1/27/2021 (Permalink)

Here at SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton, we believe in the importance of preparedness. With winter storms looming on our horizon, it’s more important than ever to review your preparedness knowledge.

If you need a refresher on the difference between watches and warnings, review the following:

Winter Weather Advisory means: Expect winter weather conditions to cause inconvenience and hazards.

Front/Freeze Warning means: Expect below-freezing temperatures and prepare for those conditions.

Winter Storm Watch means: Be alert - a storm is likely to occur. Double check your emergency kits and review your preparedness measures.

Winter Storm Warning means: The storm is in or entering the area. Take safety precautions now and be wary if you are outside or traveling during the storm.

Blizzard Warning means: Seek refuge immediately! Snow and strong winds, near-zero visibility, deep snow drifts, and life-threatening wind chill.

Remember, no matter the severity of the storm, damage from the storm is still possible. Prepare yourself and your family, and prepare your property for the storm conditions. If damage still occurs, trust that SERVPRO of Tigard/Tualatin is ready to help you recover.


Why don’t hurricanes hit the west coast?

1/13/2021 (Permalink)

thermal temperature map of north america, more blue and green colder readings in the pacific and warmer in the atlantic Ocean temperatures in North America (NOAA Image)

Living in the Portland Metro and surrounding areas can sometimes feel like a temperate oasis from natural disasters. While earthquakes are possible, we don’t experience them as often as Californians do. Snow and ice storms are our most common dangerous weather events, as well as wind and thunderstorms. Here at SERVPRO of Tigard/Tualatin, we understand how damaging wind and thunderstorms can be for residents. But what about Hurricanes?

If you’ve ever wondered why hurricanes seem to never hit the West Coast of the United States, we have some answers. First, you have to consider ocean temperature and currents. As you can see in the NOAA thermal image to the right, the Pacific Ocean differs from the Atlantic, which has a warm current that originates in the Caribbean and travels nearly the entire length of the East Coast. Warm surface waters is a large contribution to the development of hurricane activity. 

On the West Coast, the Pacific Ocean is simply too cold to develop or maintain hurricane activity. On occasion, Oregon and the west coast will receive a storm front that formed from the remnants of an Asian Typhoon that traveled east across the Pacific Ocean, however the power in those storms are diminished by the cool temperatures of our coastlines. While we can end up experiencing heavy rainfall and windstorm conditions from the remnants of Asian Typhoons, we rarely, if ever, see the force of those storms maintained as they near the American West Coast.

In Oregon, we’ll likely never experience something as severe as the hurricanes that affect the southeast and East Coast states in the U.S.. The type of elevated storm we may experience on our coast, however, is something like a recent event you may remember - the 2007 Great Coastal Gale. 

While not a hurricane, this 2007 storm event had a few conditions that made it significant: it was long in duration, had hurricane-strength winds, and had excess rainfall that caused widespread flooding in the region. According to the Associated Press, Pacific Power reported that this 2007 storm caused over 37,000 homes and businesses to be without power in Washington, Oregon, and northern California, and continued dangerous wind gales prevented workers from restoring power until safer conditions were established. 

While Oregon does not experience Hurricanes, we do experience extreme storm weather. To understand how you can prepare for unforeseen weather events, visit our storm blogs to see the resources and guidance we’ve gathered.

If you experience storm damage, do not hesitate to contact us at SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton. We’ve seen it all - and we’ve traveled the country to assist in the recovery efforts after hurricanes and severe storm events. We’ll make sure to restore your home or business with care and attention to detail. Call us at 503-684-5829

Sources:, the Associated Press, Seattle Komo News.

Home fire recovery resources for Tigard/Tualatin residents

12/14/2020 (Permalink)

If you’ve experienced a traumatic fire event at your home, the road to recovery can be confusing to navigate. Here at SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton, we’re always checking in with our customers to see what support we can offer, especially in the days right after the fire occurs. 

According to The Red Cross, people who experience a fire event may be:

  • Feeling physically and mentally drained 
  • Having difficulty making decisions or staying focused on topics
  • Feeling frustration more quickly and more often
  • Arguing more with family and friends
  • Feeling tired, sad, numb, lonely, or worried
  • Experiencing changes in appetite or sleep patterns

The Red Cross has a variety of resources to help individuals recovering from disasters. Here are some tips they recommend for the recovery process:

First, take care of your safety. Find a safe place to stay and make sure your physical health needs and those of your family are addressed.

Eat healthy. During times of stress it is important that you maintain a balanced diet and drink plenty of water. 

Get some rest. With so much to do, it may be difficult to have enough time to rest or get adequate sleep. Giving your body and mind a break can boost your ability to cope with the stress you may be experiencing.

Stay connected with family and friends. Giving and getting support is one of the most important things you can do.

Be patient with yourself and with those around you. Recognize that everyone is stressed and may need some time to put their feelings and thoughts in order. 

Set priorities. Tackle tasks in small steps.

Gather information about assistance and resources that will help you and your family members meet your disaster-related needs. 

Stay positive. Remind yourself of how you’ve successfully gotten through difficult times in the past. Reach out when you need support, and help others when they need it.

Lastly, we recommend checking in with a PR liaison. If you haven’t been in touch with our SERVPRO Priority Response Team, please know that we are here to help you navigate the recovery process. Our PR team members have worked with a variety of people recovering from traumatic fire events, and we can help you figure out some next steps. 

SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton knows how intimidating the first steps of recovery can be after a home fire - we are here to help. Call us any day, any time at 503-684-5829. If you’d like to reach out to our Priority Response Team, you can call the PR manager, Race Schwarzbach, at 971-334-0189.

Source: The Red Cross.

Why SERVPRO of Tigard/Tualatin always exceeds expectations

11/25/2020 (Permalink)

Here at SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton, we understand the importance of being able to respond to any property damage disaster, no matter how big or small. This is why our company has made significant investments into the tools and equipment that enable us to serve the greater south metro area. Here is why SERVPRO of Tigard/Tualatin stands out from our competitors:

1. Our 60,000+ square foot warehouse. 

Located at the heart of the city in the St. John’s neighborhood, our SERVPRO warehouse sits on the river with a view of the St. John’s Bridge. Having a strategic location like where we are makes it so we can serve the greater Northwest Oregon and Southwest Washington metropolitan area with direct access to various roadways. Additionally, the size and scale of our industrial warehouse allows us to have designated vault storage, office space, an industrial textile cleaning room, and more. 

2. Our equipment.

SERVPRO of Tigard/Tualatin has all the equipment we need, and we’re always ready to order more as we continue to grow. Some of what sets us apart from our competitors is our investment in specialized equipment, such as ice-blasting machines. Overall, our company has thousands of units of equipment that aid us in water extraction, air movement, dehumidification, pressurized air flow control, temperature control, and more. 

3. Our technology.

Our company continues to grow with the industry, and we keep our eye on new innovations and technology that helps our process or our customers’ experience. We continue to make improvements in our process so that we continue to offer the best service to our community.

If you experience property damage to your home or business, you can trust SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton to provide quality restoration services. Call us 24/7 to receive service at 503-684-5829.