Recent Posts

Why SERVPRO of Tigard/Tualatin always exceeds expectations

11/25/2020 (Permalink)

Here at SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton, we understand the importance of being able to respond to any property damage disaster, no matter how big or small. This is why our company has made significant investments into the tools and equipment that enable us to serve the greater south metro area. Here is why SERVPRO of Tigard/Tualatin stands out from our competitors:

1. Our 60,000+ square foot warehouse. 

Located at the heart of the city in the St. John’s neighborhood, our SERVPRO warehouse sits on the river with a view of the St. John’s Bridge. Having a strategic location like where we are makes it so we can serve the greater Northwest Oregon and Southwest Washington metropolitan area with direct access to various roadways. Additionally, the size and scale of our industrial warehouse allows us to have designated vault storage, office space, an industrial textile cleaning room, and more. 

2. Our equipment.

SERVPRO of Tigard/Tualatin has all the equipment we need, and we’re always ready to order more as we continue to grow. Some of what sets us apart from our competitors is our investment in specialized equipment, such as ice-blasting machines. Overall, our company has thousands of units of equipment that aid us in water extraction, air movement, dehumidification, pressurized air flow control, temperature control, and more. 

3. Our technology.

Our company continues to grow with the industry, and we keep our eye on new innovations and technology that helps our process or our customers’ experience. We continue to make improvements in our process so that we continue to offer the best service to our community.


If you experience property damage to your home or business, you can trust SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton to provide quality restoration services. Call us 24/7 to receive service at 503-684-5829.

On-site safety during fire restoration

11/24/2020 (Permalink)

For every fire restoration professional, understanding the nature of fire is crucial to performing quality restoration work. Fire Restoration Technicians at SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton go through an IICRC approved training program to learn the effects of fire before working with fire damaged contents or materials. 

The first step in their fire restoration training is safety, both precautions and preparations. Here is an insight into the safety knowledge our technicians use every day in the field.

On a fire restoration work site – or any restoration work site – safety is the responsibility of everyone present. Technicians at SERVPRO train regularly and work as a team to identify hazards and set up engineering controls that protect workers and occupants. 

Before any work can be done or any damaged materials can be disturbed, it’s important that restoration professionals coordinate lead and asbestos testing to see if abatement is needed on the property. 

Smoke, soot, and char damage to the structure or materials within can sometimes require strong restoration chemicals that, if not stored or used properly, can be hazardous to humans. This is why restoration professionals take care to secure, label, and organize our cleaning chemicals at the warehouse as well as during transit and onsite. 

When working with these chemicals, it’s important that restoration technicians are informed about what they are made of and the instructions for use. This knowledge comes from training and experience, but restorers are also able to verify information about chemical makeup, safety instructions, and more from data sheets kept on file and in vehicles, labels on the products themselves, and through regular training. 

If occupants are chemically-sensitive, it’s advised that they be absent while chemical cleaning and restoration work is being performed. 

Safety is our number one priority at SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton. If you ever experience fire, smoke or soot damage in your home or business, you can trust SERVPRO to handle the restoration with care. Call us 24/7 at 503-684-5829.

Tigard/Tualatin South Metro weather alerts and how to receive them

11/23/2020 (Permalink)

black smart phone, text bubble with alert symbol, red triangle with exclamation mark. text: important weather alerts Call SERVPRO of Tigard/Tualatin at 503-684-5829.

The residents located in the South Metro area in the Portland Metropolitan area, there are various different ways to keep informed during inclement weather events, including severe storm events. SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton is passionate about preparedness. We at SERVPRO believe that safety is the most important part of responding to a storm event. Once the storm passes, our crews are ready to respond to businesses and homes in our community that need to recover after property damage. 

If you live in the three largest cities in the South Metro - Tigard, Tualatin, or Beaverton and their surrounding areas - check below to see where you can receive emergency weather alerts prior to our winter storm season.

Please note: In the case of snow, ice, or freezing rain conditions, be wary of driving and reduce your driving activities, if possible. Stay up to date with road and weather conditions in your area, and be aware of the risks. For example, the Tigard Police Department may issue tickets for abandoned vehicles during snow events, as cars blocking roads and freeways in prior years have created further unsafe road conditions.

City of Tigard 

The City of Tigard uses CodeRED, an emergency notification service that allows emergency officials to notify residents and businesses by telephone, cell phone, text message, email and social media. Tigard uses CodeRED for time-sensitive general and emergency notifications, for messages concerning safety, property or welfare of the community, and it may include AMBER alerts, hazardous traffic and road conditions, boil water advisors, or evacuation notices. 

Residents must register for CodeRed online at their website here. It is free and confidential to sign up.

You can visit the City of Tigard website here if you have trouble registering, and to learn more. 

City of Tualatin

The City of Tualatin, like much of the South Metro Area, uses PublicAlerts.org to issue time-sensitive and emergency notifications to their residents. A taped recording with public safety instructions is provided to the landline phones in the affected area homes or businesses.

If you don’t have a landline phone or want to be notified via other communication devices, you can register at PublicAlerts.org. You will be able to choose voice over internet (VoIP) phone alerts, email alerts, and/or text/SMS messaging alerts.

City of Beaverton

To stay informed in the Beaverton area, you can always visit the City of Beaverton website here to see what the current conditions are. Additionally, you can register for email, phone, or text/SMS alerts on PublicAlerts.org.

The City of Beaverton has also installed a low-power AM radio station that broadcasts within a three-mile radius from the tower installed on the roof of Beaverton City Hall. You can tune in to the radio station at 1610 AM, known as WQCI-718 by the FCC. In the event of a disaster or emergency, citizens of Beaverton will be able to listen to WQCI-718 for up-to-the-minute reports, instructions, and specific alerts that would pertain to the Beaverton area specifically. 

Staying informed is just one part of responding to an emergency event. If you’d like to prepare a kit for your home or business, visit our previous storm blogs and go to Ready.gov.


Lastly, if your home or business sustains storm damage after a severe weather event, call SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton as soon as practical at 503-684-5829.

Sources: City of Beaverton, City of Tigard, City of Tualatin.

The last step to water damage restoration

11/19/2020 (Permalink)

blue and green dots in diamond shape. Text reads: "IICRC Principles: restore & repair" Call SERVPRO of Tigard/Tualatin at 503-684-5829.

Here at SERVPRO, we believe it’s important for our community to understand the principles that outline the work we do. The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) is a standards developing organization for the inspection, cleaning, and restoration industries. SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton and all other restoration companies follow the standards and guidelines put forth by the IICRC. The standards manual for water damage restoration is the S500.

To learn more about the IICRC, visit our previous blogs on the S500 series The certification firm every restoration professional uses, The importance of safety and health on a restoration worksite, The importance of documentation on water damage worksite, The steps to mitigating water damage, and The fourth principle of water damage restoration.

In this series, we are outlining the principles of water damage restoration work, the first three being Safety, Documentation, and Mitigation. This blog is regarding the third principle outlined in the S500.

S500 Principle 5: Complete the restoration and repairs.

When the restorer’s inspection confirms that moisture content or level of the structure and contents has reached the drying goals, the drying services are done.

The restorer is now ready to begin restoration services - this includes any repairs needed to return the property to its preloss condition. Some restoration companies will do the reconstruction themselves, while others will only go so far before recommending a building owner contact a general contractor.

Many restoration companies will perform demolition before a contractor steps in. This serves a few purposes - it enables the restorer to confirm all structure materials are properly clean, dry and absent of odor from the damage event; it also can be a necessary process of removing the wet material, as materials such as drywall become unsalvageable once waterlogged or contaminated. 

As for us at SERVPRO of Tigard/Tualatin, we work closely with a construction team that operates under our roof, separate from our water team but well versed in working with our team. This provides a seamless restoration process and gives our customers the option to choose a restoration that feels like a One-Stop-Shop.

If you experience water intrusion in your home or business, trust SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton to handle your needs. Call us any time or day at 503-684-5829.

The fourth principle of water damage restoration

11/18/2020 (Permalink)

Green and blue dots in a diamond. Text reads: "IICRC Principles: Clean and Dry" Call SERVPRO of Tigard/Tualatin at 503-684-5829.

Here at SERVPRO, we believe it’s important for our community to understand the principles that outline the work we do. The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) is a standards developing organization for the inspection, cleaning, and restoration industries. SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton and all other restoration companies follow the standards and guidelines put forth by the IICRC. The standards manual for water damage restoration is the S500.

To learn more about the IICRC, visit our previous blogs on the S500 series The certification firm every restoration professional uses, The importance of safety and health on a restoration worksite, The importance of documentation on water damage worksite, and The steps to mitigating water damage

In this series, we are outlining the principles of water damage restoration work, the first three being Safety, Documentation, and Mitigation. This blog is regarding the third principle outlined in the S500.

S500 Principle 4: Clean and dry affected areas.

A restorer’s task is to reduce the time that building materials and contents are excessively wet. The more quickly items are returned to a dry condition, the less damage they will suffer while wet. 

Thus, the first step is to remove excess or bulk water where we can. Extraction is the most effective way to remove bulk water. Once any extraction is performed, restorer’s can focus on drying the materials through specialized equipment.

Once materials start returning to a dry state, restorer’s can begin the cleaning process. Contents are moved from the premises and restored in our warehouse, while the structure and attached materials are cleaned depending on material. 

Wood, paper, and fabrics can be damaged within hours of water intrusion; furniture stains can start within the first few hours; carpet deterioration can start within 24 to 48 hours; and mold growth can start within 48 hours.

If you experience water intrusion in your home or business, trust SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton to handle your needs. Call us any time or day at 503-684-5829.

The steps to mitigating Tigard/Tualatin water damage

11/17/2020 (Permalink)

Green and blue dots in a diamond pattern. Text reads: "IICRC Principles: Mitigation" Call SERVPRO of Tigard/Tualatin at 503-684-5829.

Here at SERVPRO, we believe it’s important for our community to understand the principles that outline the work we do. The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) is a standards developing organization for the inspection, cleaning, and restoration industries. SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton and all other restoration companies follow the standards and guidelines put forth by the IICRC. The standards manual for water damage restoration is the S500.

To learn more about the IICRC, visit our previous blogs on the S500 series The certification firm every restoration professional uses, The importance of safety and health on a restoration worksite, and The importance of documentation on water damage worksite

In this series, we are outlining the principles of water damage restoration work, the first two being Safety and Documentation. This blog is regarding the third principle outlined in the S500.

S500 Principle 3: Mitigate further damage.

The goal of mitigation is to control the moisture and contamination of the affected areas. 

The first step in mitigation is to check for the source of the moisture problems and correct the issue. A building owner is ultimately responsible for correcting the source of water intrusion, but a restoration company will assist in identifying the source. Before any drying can be done, the source of water must be stopped.

The second step in mitigation is control any microbiological contamination resulting from the moisture. If there are contaminants present, they are to be contained to prevent their spread. When there is no obvious microbiological contamination present, the best way to prevent the development of bacteria is to dry the contents and structures quickly. This is why time is of the essence for water damage restoration.

When a crew chief or project manager arrives on-site, they will assess the situation and determine what work activities need to take place. Determining if the water is contaminated is one of the first things they do, as remediation activities may push back any plans for drying the structure.

Before any drying can happen, restoration professionals must identify the category of the water intrusion, create a work activity plan, and prevent any contaminant spread, hazards, or other issues by using engineering controls. These controls can be building contrainments, establishing negative pressure air filtration systems, sealing HVAC ventilation ports, and more.

Once all these details are accounted for, restorers can set up the drying equipment and begin the drying process. 


If you experience water intrusion in your home or business, trust SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton to handle your needs. Call us any time or day at 503-684-5829.

Smoke and soot damage in commercial buildings

10/5/2020 (Permalink)

Smoke and soot are very invasive and can penetrate various cavities within a commercial building, causing hidden damage, creating an odor and affecting the air quality. It’s not often that the South Portland metro area experiences widespread linger smoke like we did in September, 2020, but if you have a fire event near you there is a chance that you have smoke or soot damage in your building.

SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton has the smoke damage expertise and experience to inspect and accurately assess the extent of the damage to develop a comprehensive plan to reduce hazards for you building and its occupants. 

When lingering smoke and soot is present, an air scrubber can be used for cleaning and controlling air quality. An air scrubber works by air entering the unit and passing through a three-stage filtration system to capture smoke, fumes, microbial spores, dust and particulate. Clean air is returned to the environment.

SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton equips our air scrubbers with high grade HEPA and Activated Carbon Filters that trap toxins and fine particulate matter to remove them from the air. Removing the smoke from the affected area is the first step in preventing damage caused by smoke and soot. If your property sustains damage from linger smoke inside your building, cleaning is the next step after air filtration.


If you experience smoke or soot damage in your building, call SERVPRO of Tigard/Tualatin at 503-684-5829 as soon as practicable after the damage occurs.

Evacuating a flood event

9/14/2020 (Permalink)

House and water graphic with grey background. Text reads: "Evacuating flood waters" Call SERVPRO of Tigard/Tualatin at 503-684-5829.

As the seasons change, Oregon and Southwest Washington will be entering storm season. With storm season there comes a risk of flash floods and landslides. No matter where you are, SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton wants you to be prepared.

If you hear about a flood in your area, please remember these tips:

  • If water enters the building you are in and evacuation becomes impossible, move to an upper floor and wait for rescuers.
  • While evacuating, avoid attempting to drive through floods or rising water, nearly half of all flash flood fatalities are auto-related.
  • Do not touch electrical equipment if you are wet or standing in water.
  • Do not walk through moving water. Even six inches of moving water can make you fall.
  • Avoid floodwaters. They may be contaminated by oil, gasoline or raw sewage.
  • Stay out of any building if it is surrounded by floodwaters.
  • Listen for news reports to learn if the community’s water supply is safe to drink.
  • Return only when authorities indicate it is safe.


To read more about how you prepare for storm events, visit ready.gov. If you experience storm damage to your home, make sure to call SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton at 503-684-5829 as soon as possible - even without power, we are able to respond 24/7 during storm events.

SERVPRO of Tigard/Tualatin is dedicated to Commercial Restoration

9/9/2020 (Permalink)

labor crews stand outside in full personal protective equipment while one project manager speaks to them Call SERVPRO of Tigard/Tualatin at 503-684-5829.

A commercial loss has different project needs than your average residential water loss, and we understand these distinct differences at SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton. It’s why we developed our new department, the Commercial Large Loss Division (CLLD), where our CLLD team is dedicated to our commercial clients.

Comprising six core team members, our CLLD team focuses only on commercial work, which separates them from our residential water team. Having two teams, one for residential and the other for commercial, enables our crews to better optimize their work. 

When it comes to commercial property loss, time is of the essence. If the property loss causes an interruption to business, that interruption could cost our commercial clients a considerable amount of revenue. This is why Fast Response is our CLLD team’s first priority. 

Our Commercial Large Loss Division’s second priority is to maintain effective communication. A commercial property loss has a lot of moving parts and various individuals that need to be briefed throughout the process. Our team has years of experience handling commercial property restoration work and we understand the value of keeping every party informed, from start to finish.


If your commercial property experiences a significant property loss, whether from water, mold, or fire - you can trust that SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton and our Commercial Large Loss Division is ready to respond quickly and efficiently so that you can get back to full operation as soon as possible. Call us at 503-684-5829 if you discover damage in your property!

How is a commercial property loss different than a residential loss?

9/9/2020 (Permalink)

Here at SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton, we are experts at commercial restoration work. With our dedicated Commercial Large Loss Division (CLLD), we handle large commercial property restoration every day.

Typically, the restoration industry considers any property loss claim over $50,000 to be a Large Loss. However, a Large Loss can also be determined by the number of floors or rooms affected, or the amount of materials damaged. Restoration professionals will work with an insurance claim adjuster to determine the category of the loss early in the process to ensure maximum job efficiency.

It’s important to note that a residential property can experience a Large Loss, depending on the property damage event and the size of the home. Likewise, property damage at a commercial location isn’t always considered a Large Loss, and can be an isolated event like a pinhole leak in a water pipe.

Once a commercial property loss is determined to need Large Loss Response, the restoration professional will adjust how they proceed with the project. This may include the following considerations:

  • A restorer may need to coordinate specialty equipment, such as additional trailer-mounted generators to power the increased amount of drying and dehumidifying equipment throughout the structure.
  • A restorer will need to coordinate larger labor crews for demolition and debris removal before they can begin placing drying equipment. 
  • On a large commercial loss, daily safety meetings are required before the work can begin. 

Time is still of the essence on a commercial Large Loss, only the restorer must factor in the significant increase in work. Project managers are able to meet the needs of commercial clients by carefully planning each step of the restoration process, increasing labor crew sizes, and optimizing our equipment to dry the structure and materials in the fast way possible. 

While an average residential water loss mitigation project can last anywhere from 3-5 days, typically a large commercial water loss can span, on average, 7-14 days without complications. 


If your commercial property experiences a significant property loss, whether from water, mold, or fire - you can trust that our Commercial Large Loss Division at SERVPRO of Tigard/Tualatin/Lake Oswego/West Linn and Beaverton is ready to respond quickly and efficiently so that you can get back to full operation as soon as possible. Call us at 503-684-5829 if you discover damage in your property!